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HPE Care Pack Support Plus
SKU
U3B93E
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In Stock
3 year, 6 hours, Call To Repair 24x7, w/Defective Media Retention ProLiant DL120, Proactive Care Service
| Number of years | 3 year(s) |
|---|---|
| SKU | U3B93E |
| EAN | 4053162480209 |
| Manufacturer | HPE |
| Availability | In Stock |
HPE Proactive Care Svc can help you to improve the return on your investment with features designed:
To help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
To help provide recommendations for firmware version and software patching on supported products to help prevent problems
To help provide identification of risks and issues through regular device-based proactive scans that help ensure that configurations are consistent with Hewlett Packard Enterprise best practices
To help provide access to a remote HPE Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology
Provide access to technical advice and services from Hewlett Packard Enterprise specialists to augment your team with specific skills and capabilities
HP Support Plus Service is composed of comprehensive hardware and software services that enable you to increase the availability of your IT infrastructure. HP engineers work with your IT team to help you to resolve hardware and software problems with HP and selected third-party products.
As HP releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. This service also includes a license to use and copy the software updates for each system covered by the original HP or original manufacturer software license.
In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
As HP releases updates to software and reference manuals, these updates are made available to your system manager or designee. Updates for selected HP-supported third-party software products are included as they are made available from the original software manufacturer. This service also includes a license to use and copy the software updates for each system covered by the original HP or original manufacturer software license.
In addition, this service provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.
| Features | |
|---|---|
| License term in years | 3 year(s) |
| Service time (hours x days) | 24x7 |
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